Effective Date: October 27, 2026
This notice describes:
YOU HAVE A RIGHT TO A COPY OF THIS NOTICE (IN PAPER OR ELECTRONIC FORM) AND TO DISCUSS IT WITH our Clinical Director AT (206) 339-0233 AND contact@teleclarity.org IF YOU HAVE ANY QUESTIONS.
Clarity Healthcare (also referred to as “Clarity,” “we,” “us,” or “our”) provides telehealth mental health and substance use disorder treatment, including Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs, to individuals in the State of Washington through teleclarity.org.
This Privacy Policy has five sections:
If you have questions about this policy, contact our Privacy Officer using the information in the Contact Us section below.
This section explains how we use and share your health information and what rights you have.
We are required by law to:
We will not use or share your information other than as described here unless you tell us we can in writing. You may change your mind at any time by letting us know in writing.
Treatment. We use your information to provide, coordinate, and manage your care. For example, your therapist, psychiatric provider, and care team share information to build and adjust your treatment plan, including medication-assisted treatment (MAT).
Payment. We use and share your information to bill and get paid by health plans and other payers. For example, we share information with your insurance company to verify benefits, obtain authorization, and submit claims.
Health Care Operations. We use your information to run our practice, improve quality of care, train staff, and conduct audits and licensing or accreditation reviews.
Business Associates. We work with vendors who perform services for us, such as secure video platforms, electronic health record systems, billing services, and IT support. They must sign a Business Associate Agreement and protect your information as required by HIPAA.
We may share your information without your authorization when:
Washington Protections. Washington law gives added protection to mental health treatment information and to information about sexually transmitted diseases, including HIV. We share this information only as Washington law allows, even when HIPAA would allow more.
We will never do the following without your written permission:
We may contact you by phone, text, or email for appointment reminders, scheduling, and treatment-related communications. You may ask us to use a different method or address. Text and email are not always secure, so please tell us if you prefer another way to reach you.
With your permission, we may share information with a family member, friend, or other person you identify who is involved in your care or payment for your care.
Because we provide substance use disorder (SUD) treatment, your SUD records are protected by federal confidentiality rules (42 U.S.C. 290dd-2 and 42 CFR Part 2) in addition to HIPAA. This section explains those added protections. Where Washington law is more protective, we follow Washington law.
One consent for treatment, payment, and operations. You may give us a single written consent that covers all future uses and disclosures of your SUD records for treatment, payment, and health care operations. For example, this consent lets us send treatment information to your health plan so it can pay a claim. You may revoke your consent in writing at any time. Revoking it does not undo anything we already did based on it.
Uses that need your written consent. We make uses and disclosures not described in this notice only with your written consent. Two kinds of consent must stand alone. A consent to use your records in a civil, criminal, administrative, or legislative proceeding against you cannot be combined with any other consent. A consent to share SUD counseling notes, which are a clinician’s separate notes analyzing a counseling session, also needs its own form. For example, we need your written consent before we share your records with your employer.
Sharing without your consent. We may disclose your SUD records without your consent only in these cases:
Legal proceedings. Your SUD records, or testimony describing them, cannot be used or disclosed in any civil, criminal, administrative, or legislative proceeding against you unless you give specific written consent or a court issues an order that meets Part 2 requirements. Where federal law requires it, a court may order disclosure only after you or the record holder receives notice and a chance to be heard. The order must come with a subpoena or similar legal mandate before we release any record.
Redisclosure. When we disclose records under your consent for treatment, payment, or health care operations, the receiving Part 2 program, HIPAA-covered entity, or business associate may redisclose them as HIPAA allows. Even then, the records cannot be used against you in a legal proceeding without your specific consent or a qualifying court order.
Fundraising. If we ever use your records for fundraising, you will be given a clear opportunity to opt out first.
Your Part 2 rights. You have the right to:
Breach notice. The same federal breach notification rules that apply to your other health information apply to your SUD records.
Complaints. You may report a violation of Part 2 to us, to the Secretary of the U.S. Department of Health and Human Services, or to both. We will not retaliate against you for filing a complaint.
You have the following rights when it comes to your health information.
You may file a complaint with our Privacy Officer using the contact information below. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at 200 Independence Avenue S.W., Washington, D.C. 20201, by calling 1-877-696-6775, or by visiting hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint. Filing a complaint with us does not stop you from also filing one with HHS.
This section explains how we handle information collected through teleclarity.org. Once you become a patient, your information is also protected by the Notice of Privacy Practices above.
| Source | Information collected |
|---|---|
| Contact and Verify Insurance forms | First and last name, phone number, email address, date of birth, insurance provider, type of coverage, member ID number, and any message you choose to send |
| Phone calls, texts, and emails | Your contact details and the information you share with our admissions team |
| Automatically, when you browse | IP address, browser and device type, pages visited, referring website, and time spent on pages |
Please do not include detailed medical history in website forms. Our admissions team will collect clinical information through secure channels.
We do not sell your personal information. We do not use information you submit through our forms for third party advertising.
Our website uses cookies and similar technologies. Some are necessary for the site to work. Others, such as analytics tools, are optional. We use optional tools only after you accept them in our cookie banner, and you can change your choice at any time through the cookie settings link in our website footer.
The types of vendors that may receive data from these tools are analytics providers (Google Analytics and Microsoft Clarity) and advertising platforms (Google Ads). We configure these tools so the information you enter into forms, and details from pages that could reveal your health condition, are not shared with these vendors in a way that identifies you. You can also block or delete cookies through your browser settings, although some features may not work properly.
Telehealth sessions are conducted on secure, HIPAA-compliant video platforms operated by vendors who have signed Business Associate Agreements with us. Please join sessions from a private location and a secure internet connection.
We share information only with:
Our website may link to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
If you contact us or use our website before you become a patient, Washington’s My Health My Data Act may protect the health information you share. The act covers information that HIPAA and 42 CFR Part 2 do not. Our stand-alone policy explains what we collect, why we collect it, who receives it, and how you can use your rights. You can read it in full on our Washington privacy rights page.
This section covers added Washington protections and other terms that apply to all of the information above.
In addition to federal law, we comply with the Washington Uniform Health Care Information Act (RCW 70.02), which gives extra protection to mental health and substance use information. When Washington law is more protective of your privacy than HIPAA, we follow Washington law.
We use administrative, physical, and technical safeguards to protect your information, including encrypted connections, access controls, staff training, and HIPAA-compliant vendors. No system is completely secure, but we work to protect your information against unauthorized access, use, or disclosure.
If a breach of your unsecured protected health information or your substance use disorder records occurs, we will notify you without unreasonable delay and no later than 60 days after discovery, as required by HIPAA. We will also notify the U.S. Department of Health and Human Services and, where required, the Washington State Attorney General.
We keep health records for the periods required by Washington law and professional licensing rules, and securely destroy them when no longer required. Website inquiry data is kept only as long as needed for the purposes described above or as required by law.
Our programs and website are intended for adults. Under Washington law, minors age 13 and older may consent to certain outpatient mental health and substance use disorder treatment, and in those cases the minor controls access to related records as permitted by law. We do not knowingly collect information from children under 13 through our website.
If you give us your phone number, we may call or text you about your inquiry and care. We ask for your separate consent on our forms before we send text messages. Agreeing to texts is optional, and it is not a condition of getting care. Message frequency varies. Message and data rates may apply. Text messages are not always encrypted, so please do not put sensitive details in a text. Reply STOP at any time to opt out, or HELP for help. We do not share your phone number with third parties for their marketing.
Clarity Healthcare complies with applicable federal civil rights laws and Washington law. We do not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), sex, age, or disability.
We provide reasonable modifications and appropriate auxiliary aids and services, such as qualified interpreters and information in alternate formats, free of charge and in a timely manner, to people with disabilities. We provide language assistance services, including oral interpretation and translated documents, free of charge and in a timely manner, to people with limited English proficiency. To request any of these, call (206) 339-0233 or email contact@teleclarity.org.
Our Section 1557 Coordinator is our Clinical Director, (206) 339-0233, contact@teleclarity.org, 1818 Westlake Ave N, Suite 201, Seattle, WA 98109. To file a grievance, contact the coordinator. Grievances may be submitted by phone, email, or mail, and we will review them and respond in writing within 30 days. You may also file a discrimination complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at ocrportal.hhs.gov/ocr/portal/lobby.jsf or by calling 1-800-368-1019 (TTY 800-537-7697). This notice is also available on teleclarity.org.
We may change the terms of this policy. A change applies to all information we have about you, including information we created or received before the change. We will post the revised policy on teleclarity.org with its new effective date, and we will give you a copy on request, in paper or electronic form. We will not apply a material change before its effective date unless the law requires it.
Privacy Officer: Clinical Director Clarity Healthcare 1818 Westlake Ave N, Suite 201, Seattle, WA 98109 Phone: (206) 339-0233 Email: contact@teleclarity.org
