Effective Date: October 27, 2026
This policy explains how Clarity Healthcare (also referred to as “Clarity,” “we,” “us,” or “our”) handles consumer health data under the Washington My Health My Data Act (RCW 19.373). Consumer health data is personal information that is linked or reasonably linkable to you and identifies your past, present, or future physical or mental health status.
This policy covers information that HIPAA and 42 CFR Part 2 do not already cover. That includes what you share through our website, by phone, by text, or by email before you become a patient. Once you become a patient, our Privacy Policy and Notice of Privacy Practices explains how we protect your health records.
The table below lists each category we collect, what it includes, and how we use it.
| Category | What it includes | Why we collect it and how we use it |
|---|---|---|
| Interest in or inquiries about treatment | The fact that you contacted us or asked about mental health or substance use treatment, and the program you asked about | To respond to your inquiry and schedule an assessment |
| Insurance information | Insurance provider, type of coverage, and member ID number | To verify your benefits and explain your coverage |
| Contact details linked to a treatment inquiry | Name, phone number, email address, and date of birth | To contact you, verify insurance, and schedule an assessment |
| Health information you choose to share | Anything you include in a form message, call, text, or email | To respond to your request and decide how we can help |
| Website activity that may suggest interest in health services | Pages you visit, IP address, browser and device type, referring website, and time spent on pages. We collect this through optional tools only after you accept them. | To operate and secure our website and understand general site usage |
We collect and use consumer health data only for the purposes above. We will not collect, use, or share more categories of consumer health data, or use it for new purposes, without first telling you and getting your consent.
We collect consumer health data from these sources:
We share the categories of consumer health data listed above only in these ways:
We do not sell consumer health data. We will ask for your consent before we share it for any other purpose.
These are the categories of third parties that receive consumer health data from us:
We do not share consumer health data with any affiliates.
Washington law gives you these rights over your consumer health data:
You can make these requests free of charge up to two times a year. We will not treat you differently for using your rights. You do not need an account to make a request.
Email contact@teleclarity.org with “Consumer Health Data Request” in the subject line, or call (206) 339-0233. Tell us which right you want to use. We will verify your identity before we act, and we may ask for more information to do that. If we cannot verify your identity, we may not be able to complete the request.
We will respond without undue delay and within 45 days of receiving your request. If we need more time, we may extend that period once by 45 days. We will tell you about the extension, and why we need it, within the first 45 days.
If we decline your request, you can appeal. Reply to our decision or email contact@teleclarity.org with “Appeal” in the subject line. Please do so within a reasonable time after you receive our decision. We will tell you in writing what we did or did not do, and why, within 45 days of receiving your appeal.
If we deny your appeal, you can contact the Washington State Attorney General at atg.wa.gov/file-complaint.
Privacy Officer: Clinical Director Clarity Healthcare 1818 Westlake Ave N, Suite 201, Seattle, WA 98109 Phone: (206) 339-0233 Email: contact@teleclarity.org
